Return Policy
At Vondle, we want you to love your purchase. If you're not completely satisfied with your order, we're here to help.
Returns
We accept returns within 30 days of delivery only if the product arrives damaged, defective, or does not meet the quality standards described on our website.
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase
Due to hygiene and safety reasons, certain beauty products that have been opened, used, or tested may not be eligible for return.
How to Start a Return
To request a return, please contact our customer support team with:
- Your order number
- The reason for the return
- Photos of the product (if applicable)
Once your return request is approved, we will provide instructions on how to send your item back.
Refunds
Once we receive and inspect your return, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work quickly to resolve the issue.
Non-Returnable Items
For health and hygiene reasons, the following items may not be eligible for return:
- Opened or used beauty products
- Items without original packaging
- Gift cards
- Final sale items
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return your original order and place a new order.
Contact Us
If you have any questions about returns, please contact our customer support team. We are always happy to assist.